Refund & Cancellation Policy

New Accounts receive the full Service free of charge for 30 days, counted from the day of sign-up. No payment credentials are required to start the Free Trial (Terms clause 5.1).

No Fees are payable during a Free Trial (Terms clause 16.4).

When the Free Trial ends, you need a Paid Plan to create new Decision Briefs. Your existing Customer Content and Output remain available in your Workspace, subject to the retention periods in the Privacy Policy (Terms clause 5.2).

We may limit Free Trials to one per business and may end a Free Trial early if it is being used in breach of the Terms or the Acceptable Use Policy (Terms clause 5.3).

You may cancel a Paid Plan at any time by turning off auto-debit in Plans & billing. Cancellation takes effect at the end of the current billing period. You keep access until then, and we will not charge you again after you cancel (Terms clause 6.6).

We give at least 30 days' notice by email or in the Service before a price change. The new price applies from your next billing period after the notice period, and you may cancel before it applies (Terms clause 6.9).

If you do not agree to a material change to the Terms, you may cancel before it takes effect (Terms clause 19.4).

You may also stop using the Service at any time and ask us to close your Account by writing to hello@stratvedatech.com (Terms clause 13.1).

Fees already paid are non-refundable, except (Terms clause 6.7):

1. (a)where the law requires a refund;
2. (b)where we have charged you in error; or
3. (c)where one of the pro-rata refund cases in section 4 below applies.

During any period you have paid for, we will not materially reduce the core functionality of the Service. Where a change to features or AI Agents materially and adversely affects you, you may cancel and, where the conditions in 4.2 are met, receive a pro-rata refund (Terms clause 3.4).

If a material change to the Terms materially and adversely affects you during a period for which you have prepaid, you may request a pro-rata refund of Fees for the remainder of that period (Terms clause 19.4).

If a third party claims that your authorised use of the Service infringes its intellectual property rights in India and we terminate the affected Service as a result, we refund prepaid Fees for the remaining period (Terms clause 17.2).

Where an Order Form sets different prices, billing terms or payment methods, the Order Form applies to that Customer (Terms clause 6.10).

Notices to us go by email to hello@stratvedatech.com (Terms clause 21.1). Complaints may also be sent to our Grievance Officer, as set out in Terms clause 21.3.