Acceptable Use Policy

The Service is a decision-support tool for lawful business use. This AUP protects our customers, the people whose data is processed through the Service, StratVeda and our providers.

The Customer is responsible for ensuring that its Authorised Users comply with this AUP. A breach by an Authorised User is treated as a breach by the Customer.

The examples in this AUP are not exhaustive. If you are unsure whether a use is permitted, contact hello@stratvedatech.com before proceeding.

You must not use the Service:

1. (a)in breach of any applicable law or regulation, including laws on data protection, consumer protection, competition, anti-bribery, anti-money-laundering, export control and sanctions;
2. (b)to plan, facilitate or carry out fraud, deception, market manipulation, insider dealing or any other financial crime;
3. (c)to discriminate unlawfully against individuals or groups, or to harass, threaten or harm anyone;
4. (d)to make decisions that produce legal or similarly significant effects for individuals, such as decisions on employment, credit, insurance, housing or access to essential services, without meaningful human review and compliance with applicable law;
5. (e)for any practice prohibited by Article 5 of the EU AI Act where that Act applies, including social scoring, manipulative techniques that cause significant harm, or inferring emotions in the workplace;
6. (f)to create, store or distribute content that is defamatory, obscene, or that sexually exploits anyone, including children.

You must not:

1. (a)access or attempt to access another person's Account or Workspace, or any part of the Service or StratVeda's systems that you are not authorised to use;
2. (b)probe, scan or test the vulnerability of the Service, or breach or circumvent any security or authentication measure, without StratVeda's prior written permission;
3. (c)intercept, monitor or tamper with data or traffic that is not intended for you;
4. (d)use the Service to attack, or gain unauthorised access to, any other system or network.

If you discover a security vulnerability, please report it to our Grievance Officer, Shubham Hol, at shubham.hol@stratvedatech.com and do not exploit or disclose it.

You must not upload, or attempt to upload:

1. (a)malware, viruses, ransomware, macros or any code designed to damage, disrupt or gain unauthorised access to systems or data;
2. (b)files disguised as a different file type, compressed-file bombs, or files crafted to exploit document parsers;
3. (c)files or content that you do not have the right to share;
4. (d)sensitive information that the Service does not need, including health records, biometric data, government identity numbers, payment card or bank credentials, passwords, or personal data of children.

The Service validates file types and enforces size and structure limits. These checks do not relieve you of your obligations under this clause.

You must not upload content, or use the Service or Output, in a way that infringes copyright, trade marks, trade secrets, database rights or other rights of any person, or that breaches a confidentiality obligation you owe to someone else.

StratVeda may remove or disable access to content that is alleged, with reasonable supporting information, to infringe third-party rights. Notices of infringement may be sent to the Grievance Officer identified in the Terms.

You must not submit personal data about other people unless you have a lawful basis to do so, have given any notice and obtained any consent that the law requires, and the data is necessary for the Decision.

You must not use the Service to profile, track or monitor individuals, or to compile information about individuals for purposes unrelated to a legitimate business Decision.

Where you are an organisation, you are the Data Fiduciary or controller for personal data in Customer Content, as described in the Data Processing Agreement.

You must not share Account credentials, allow more than one business to use a single Workspace (unless an Order Form permits it), create Accounts by automated means, or create multiple Accounts to obtain more than one Free Trial or to avoid enforcement action.

You must not impersonate any person or misrepresent your identity, organisation or authority.

You must not, except to the extent the law expressly permits despite this restriction:

1. (a)copy, frame, mirror, scrape or crawl the Service, or extract data from it by automated means other than features we provide for that purpose;
2. (b)decompile, disassemble or reverse engineer the Service, or attempt to discover its source code, AI Agent instructions, prompts, model configuration or the method of calculating the Decision Confidence Score;
3. (c)resell, sublicense, rent or provide the Service to third parties as a service bureau, unless an Order Form permits it;
4. (d)use the Service or Output to develop, train or benchmark a competing product or AI model.

You must not:

1. (a)attempt to make an AI Agent reveal its system instructions, other customers' data or confidential information about the Service;
2. (b)use prompt injection, jailbreaking, adversarial inputs or instructions hidden in Customer Files to make an AI Agent ignore its safeguards or behave outside its intended purpose;
3. (c)use an AI Agent to generate content that is unlawful, harmful, deceptive or that infringes rights;
4. (d)submit automated or high-volume requests designed to exhaust AI capacity or degrade the Service for others;
5. (e)represent Output as human-written professional advice, as a guarantee of outcome or as a professional certification.

You must not interfere with or disrupt the integrity or performance of the Service, including by denial-of-service attacks, excessive automated requests, attempts to bypass rate limits, or introducing excessive load.

If you use third-party services with the Service, including identity providers, payment services or any connectors we make available, you must comply with their terms and must not use them to obtain access or data that you are not authorised to obtain.

You must not circumvent or attempt to circumvent usage limits, plan restrictions, Free Trial limits, file-validation checks, content safeguards, payment controls or any other technical measure in the Service.

StratVeda does not routinely review Customer Content. We may review Account activity, logs and, where reasonably necessary, specific content to investigate a suspected breach of this AUP, to respond to a complaint or legal request, or to protect the security of the Service, subject to our confidentiality obligations and the Privacy Policy.

If we reasonably believe that you have breached this AUP, we may take proportionate action, including warning you, removing or disabling access to content, limiting features, suspending Authorised Users or the Account, terminating the Account under the Terms, and reporting matters to law enforcement or regulators where required or appropriate.

Where reasonably possible, we will notify you and give you an opportunity to remedy the breach before suspending, unless immediate action is needed to prevent harm, comply with law or protect security. Suspension and termination are governed by clause 13 of the Terms.

You can report suspected misuse of the Service to hello@stratvedatech.com or to the Grievance Officer identified in the Terms.

We may update this AUP to address new risks or legal requirements. Material changes will be notified in the same way as changes to the Terms.