Terms of Service

You accept these Terms by (a) ticking the acceptance box or clicking a button that refers to these Terms when you create an account, (b) signing in with a third-party identity provider after being shown these Terms, (c) signing an Order Form that incorporates them, or (d) otherwise accessing or using the Service. Acceptance in any of these ways is an electronic record and has the same effect as a signed document under the Information Technology Act, 2000 and the Indian Contract Act, 1872.

If you accept these Terms on behalf of a company, firm or other organisation, you confirm that you are authorised to bind it. In that case you and Customer mean that organisation, and the individual who accepted is an Authorised User of it.

The Service is intended for business and professional use. You confirm that you are using it in the course of a trade, business, craft or profession and not as a consumer for personal, family or household purposes. Where mandatory consumer-protection law nevertheless applies to you, nothing in these Terms removes rights that cannot be excluded by contract.

These Terms do not apply to consulting, advisory or other professional services that StratVeda provides under a separate written engagement, statement of work or enterprise agreement. Those arrangements are governed by their own terms, and clause 20.1 sets out how the documents relate where both apply.

If you do not agree to these Terms, you must not create an account or use the Service.

In these Terms the following words have the meanings given below:

1. (a)Account means the account through which an Authorised User signs in to the Service.
2. (b)AI Agents means the artificial-intelligence components of the Service that work on a Decision, currently named Seeker (which conducts onboarding and decision interviews), Insight (which analyses Customer Files and other inputs) and Strategist (which prepares Decision Briefs and answers follow-up questions about them). We may rename, replace or add AI Agents under clause 3.4.
3. (c)AI Provider means a third party that hosts or supplies the artificial-intelligence models or agent infrastructure used by the AI Agents, as identified in the Privacy Policy and the Data Processing Agreement.
4. (d)Authorised User means an individual whom the Customer permits to use the Service under its Account or Workspace.
5. (e)Customer Content means all information that you or your Authorised Users submit to the Service, including Company Profile details, Decisions, interview answers, Customer Files, text extracted from Customer Files, follow-up questions, outcomes and lessons.
6. (f)Customer Files means documents uploaded to the Service, currently PDF, Microsoft Word (.docx), Excel (.xlsx), PowerPoint (.pptx), CSV and plain-text files.
7. (g)Company Profile means the business information collected during onboarding, such as company name, industry, size, stage, revenue range, country and website.
8. (h)Data Processing Agreement or DPA means the StratVeda OS Data Processing Agreement, which forms part of these Terms where clause 7.6 applies.
9. (i)Decision means a business question that you submit to the Service for analysis.
10. (j)Decision Brief means the written analysis and recommendation that the Service prepares for a Decision, including any Decision Confidence Score, evidence summary, identified signals and follow-up answers.
11. (k)Decision Confidence Score means the indicator of confidence that the Service attaches to a recommendation, calculated by the method that we publish from time to time. It is an indicator only and not a guarantee of accuracy or outcome.
12. (l)Fees means the subscription charges for a Paid Plan, together with applicable taxes.
13. (m)Free Trial means the free trial period described in clause 5.
14. (n)Order Form means a separately signed order, quotation or enterprise agreement that refers to these Terms.
15. (o)Output means Decision Briefs and any other content generated by the Service for you, including AI Agent responses.
16. (p)Paid Plan means a paid subscription described in clause 6.
17. (q)Policies means the Privacy Policy, Acceptable Use Policy and Cookie Policy published by StratVeda for StratVeda OS, as updated under their own terms.
18. (r)Service means the StratVeda OS software-as-a-service platform, including the Workspace, the AI Agents, the Evidence Library, related websites and any updates we make available.
19. (s)Workspace means the area of the Service in which one business's Customer Content and Output are stored.

Headings are for convenience only. Including and similar words mean including without limitation. References to a statute include it as amended or re-enacted. References to clauses are to clauses of these Terms unless stated otherwise.

StratVeda OS is an online decision-support workspace. It collects your Company Profile and interview answers, analyses Customer Files and other inputs you choose to provide, and generates Decision Briefs. It also lets you record outcomes and lessons for your Decisions.

The AI Agents perform the following functions:

1. (a)Seeker asks you questions, one at a time, to understand your business and each Decision. Seeker decides how many questions to ask, and you may skip questions that are optional.
2. (b)Insight reads text extracted from Customer Files together with your other inputs, organises the information and identifies evidence relevant to the Decision.
3. (c)Strategist prepares the Decision Brief, including a recommendation, a Decision Confidence Score and the signals that would change the recommendation, and answers follow-up questions about it.

You will be told when you are interacting with an AI Agent. AI Agent responses are machine-generated and are not reviewed by a human before they are shown to you.

We may improve, modify, rename or replace features and AI Agents, including by changing an AI Provider, provided that during any period for which you have paid we will not materially reduce the core functionality of the Service. Where a change materially and adversely affects you, you may cancel under clause 6.6 and, where clause 19.4 applies, receive a pro-rata refund.

The Service relies on third-party infrastructure and AI Providers. Features that depend on an AI Provider may be temporarily unavailable, slower or limited in output size. The Service may refuse to process files or content that exceed published limits, that cannot be verified as the file type they claim to be, or that appear to be malicious.

You must be at least 18 years old and legally able to enter into a binding contract to use the Service. The Service is not directed at children and must not be used to submit personal data of children except where the law permits it and you have obtained any required consent.

You must give accurate, current and complete registration and Company Profile information and keep it up to date.

You may sign in with an email address and password, or through a supported identity provider such as Google, Microsoft or LinkedIn. When you use an identity provider, its own terms and privacy policy govern your relationship with that provider.

You are responsible for keeping your credentials confidential, for choosing a strong password, for the security of devices used to access your Account, and for all activity under your Account. You must notify us without undue delay at hello@stratvedatech.com if you suspect unauthorised access or misuse.

Unless an Order Form says otherwise, one Workspace may be used for one business only. Accounts are personal to the Authorised User and must not be shared. Please contact us for multi-workspace or enterprise arrangements.

Where you invite or allow Authorised Users, you are responsible for their compliance with these Terms and the Acceptable Use Policy and for removing access promptly when it is no longer needed.

New Accounts receive the full Service free of charge for 30 days, counted from the day of sign-up. No payment credentials are required to start the Free Trial.

When the Free Trial ends, you need a Paid Plan to create new Decision Briefs. Your existing Customer Content and Output remain available in your Workspace, subject to the retention periods in the Privacy Policy.

We may limit Free Trials to one per business and may end a Free Trial early if it is being used in breach of these Terms or the Acceptable Use Policy.

Clause 16.4 sets out the limits on our liability during a Free Trial.

The Paid Plans currently offered are:

Prices are shown in Indian rupees for customers in India and in US dollars for customers outside India. Goods and Services Tax and any other applicable taxes are added where they apply and are shown before you confirm a purchase. Prices are exclusive of taxes. StratVeda is not currently registered for Goods and Services Tax; if it becomes registered, GST will be added at the applicable rate from the next billing period after notice to you. You are responsible for any taxes, duties or levies imposed in your own country. If you are required by law to withhold or deduct tax from a payment, you will pay such additional amount as ensures that we receive the full Fees.

Payments are processed by Razorpay Software Private Limited (Razorpay), or another payment provider shown at checkout, by card, UPI, net banking or other methods offered at checkout and are set up once as a recurring auto-debit mandate. By authorising the mandate, you instruct us and Razorpay to charge the Fees at the start of each billing period until you cancel. Razorpay's terms apply to the payment, and any additional authentication or mandate rules required by the Reserve Bank of India or your bank apply to the auto-debit.

We do not receive or store your full card number, UPI PIN or banking password. We receive payment status, mandate and invoice information and limited payment-method details (such as card network and last digits) from Razorpay.

An invoice is issued for each successful payment and can be downloaded from your Account.

You may cancel a Paid Plan at any time by turning off auto-debit in Plans & billing. Cancellation takes effect at the end of the current billing period. You keep access until then, and we will not charge you again after you cancel.

Fees already paid are non-refundable, except where the law requires a refund, where we have charged you in error, or where clause 3.4 or clause 19.4 provides for a pro-rata refund.

If a payment fails, we will notify you and may retry the payment. Until payment succeeds, we may pause the creation of new Decision Briefs. Your Customer Content is not deleted because of a failed payment, but it remains subject to the retention rules in the Privacy Policy.

We will give you at least 30 days' notice by email or in the Service before a price change. The new price applies from your next billing period after the notice period, and you may cancel before it applies.

Where an Order Form sets different prices, billing terms or payment methods, the Order Form applies to that Customer.

As between you and StratVeda, you retain all rights in Customer Content.

You grant StratVeda a worldwide, non-exclusive, royalty-free licence, for the duration of your use of the Service and the retention periods described in the Privacy Policy, to host, store, copy, transmit, process, analyse, adapt (including by extracting text from Customer Files) and display Customer Content, and to send it to AI Providers and other service providers acting on our behalf, solely to provide, secure and support the Service for you, to comply with law and to enforce these Terms.

No training. We do not use Customer Content or Output to train, fine-tune or otherwise improve artificial-intelligence models, and we use AI Providers whose terms for our use of their services do not permit them to use Customer Content to train their models. We may use aggregated, de-identified usage statistics that do not contain Customer Content to operate and improve the Service.

You are responsible for Customer Content. You represent and warrant that (a) you have all rights, licences, consents and notices needed to submit it and to allow us to process it under these Terms, (b) it does not infringe any third party's rights or breach any confidentiality obligation, and (c) submitting it complies with applicable law, including data protection law.

You must not submit sensitive information that the Service does not need, including health records, biometric data, government-issued identity numbers, payment card or bank credentials, passwords, or personal data of children. Upload only the personal data of others that is necessary for the Decision.

Where Customer Content includes personal data of individuals other than you (for example employees, customers or suppliers) and you are an organisation, StratVeda processes that personal data on your behalf as a data processor under the Data Processing Agreement, which is incorporated into these Terms and prevails over them on data-protection matters.

How StratVeda handles personal data for its own purposes, including Account information, is described in the Privacy Policy.

Subject to your compliance with these Terms and payment of applicable Fees, StratVeda assigns to you any rights it has in the Output generated for you, and you may use Output for any lawful purpose. StratVeda does not claim ownership of Output. Because Output is machine-generated, it may not be protected by copyright, and similar Output may be generated for other customers; no exclusivity is granted.

Output is generated by AI from the information available to the AI Agents. It may be incomplete, out of date, inconsistent or wrong, including when it displays a high Decision Confidence Score, and it may reflect limitations or biases in the underlying models or in the information you provide.

Output is decision support. It is not financial, investment, legal, tax, accounting, audit, medical, regulatory or other professional advice, and it is not a professional opinion about your business. You should obtain advice from a qualified professional where appropriate.

You remain responsible for every decision you make and every action you take. Before acting on Output, you must review it, check important figures, sources and assumptions, and apply your own judgement.

You must not use Output as the sole basis for a decision that produces legal or similarly significant effects for an individual, including decisions about employment, credit, insurance, housing or access to essential services, without meaningful human review and compliance with applicable law.

You must not represent Output as a guarantee of any outcome, as a professional certification, or as evidence of a result that the Service cannot support.

You and your Authorised Users must comply with the StratVeda OS Acceptable Use Policy, which forms part of these Terms.

In summary, you must not use the Service unlawfully; access other accounts or our systems without authorisation; upload malware; infringe intellectual property; process personal data without a lawful basis; share credentials; scrape, reverse engineer, resell or build a competing product from the Service; attempt to manipulate the AI Agents or circumvent their safeguards; or interfere with the Service. The Acceptable Use Policy prevails over this summary.

We may investigate suspected breaches and take the enforcement action described in clause 13 and in the Acceptable Use Policy.

StratVeda and its licensors own all rights in the Service, including the software, AI Agent configurations and prompts, the method for calculating the Decision Confidence Score, user-interface designs, documentation, the StratVeda and StratVeda OS names and logos, and the website. Except for the rights expressly granted in these Terms, no rights are transferred to you.

Subject to these Terms, StratVeda grants you a limited, non-exclusive, non-transferable, non-sublicensable right during your subscription or Free Trial to access and use the Service for your internal business purposes.

If you give us suggestions or feedback, we may use them without restriction or payment, provided we do not identify you or disclose your Customer Content.

Confidential Information means non-public information disclosed by one party to the other that is marked as confidential or that a reasonable person would understand to be confidential. Customer Content is your Confidential Information. Non-public information about the Service, its security and its pricing arrangements is StratVeda's Confidential Information.

Each party will use the other's Confidential Information only to perform or exercise rights under these Terms, will protect it with at least reasonable care, and will disclose it only to its personnel, AI Providers, subprocessors and advisers who need to know it and are bound by confidentiality obligations at least as protective as this clause.

These obligations do not apply to information that is or becomes public through no fault of the receiving party, was lawfully known to it before disclosure, is independently developed, or is lawfully received from a third party without restriction. A party may disclose Confidential Information when required by law or a competent authority, after giving the other party prompt notice where lawful.

StratVeda will maintain reasonable technical and organisational security measures appropriate to the risk, as described in the Privacy Policy and in Schedule 2 of the Data Processing Agreement. These include encryption of data in transit and at rest, secure password hashing, protection of session credentials and restriction of internal access to personnel who need it. We may update these measures from time to time, provided that the overall level of protection is not materially reduced.

You are responsible for securing your own systems, devices and credentials, for configuring Account access appropriately, and for the content and lawfulness of what you upload. No method of transmission or storage is completely secure, and we do not guarantee that unauthorised access will never occur.

If we become aware of a personal-data breach affecting Customer Content, we will notify you as described in the Privacy Policy and, where it applies, the Data Processing Agreement.

The Service relies on third-party providers, including Microsoft (Azure cloud hosting and Azure AI Foundry agent services), AI Providers, Razorpay and the Google, Microsoft and LinkedIn sign-in services. The current list of providers that process personal data on our behalf is in the Privacy Policy and Schedule 3 of the Data Processing Agreement.

Where you choose to use a third-party service with the Service (for example, signing in with an identity provider or paying through Razorpay), that provider's terms and privacy policy govern your use of it. We are not responsible for the acts, omissions, availability or security of services that we do not control, except to the extent that a provider acts as our subprocessor, in which case we remain responsible for it as stated in the Data Processing Agreement.

If we later make connectors to third-party applications available, you authorise us to access data from those applications only as you configure, and you remain responsible for having the right to connect them.

You may stop using the Service at any time and ask us to close your Account by writing to hello@stratvedatech.com.

We may suspend access to all or part of the Service if (a) you materially or repeatedly breach these Terms or the Acceptable Use Policy, (b) Fees remain unpaid after notice, (c) your use poses a security risk or may cause harm to the Service, other customers or third parties, or (d) we are required to do so by law or a competent authority.

Where reasonably possible, we will give you notice and an opportunity to remedy the problem before suspending, unless immediate action is needed to prevent harm, comply with law or protect security. We will lift a suspension once the cause has been resolved.

Either party may terminate these Terms by written notice if the other party materially breaches them and fails to remedy the breach within 30 days of notice, or immediately if the other party becomes insolvent or ceases to carry on business. We may also terminate for repeated or serious breaches of the Acceptable Use Policy.

On termination, your right to use the Service ends, any outstanding Fees become payable, and clause 14 applies to your Customer Content. Clauses 7, 8, 10, 11, 14, 16, 17, 18, 20 and 21, and any other provisions that by their nature are intended to survive, survive termination.

During your subscription you can view your Decision Briefs and Customer Files in the Service.

For 30 days after closure or termination of your Account, you may ask us for a copy of your Customer Content and Output, and, where reasonably practicable, we will provide it in the formats then available in the Service or another commonly used electronic format within a reasonable time.

After that period, we will delete Customer Content and Output from active systems within the period stated in the Privacy Policy (normally within 90 days of Account closure), and from backups as they are overwritten in the ordinary cycle, unless we are required by law to retain it. Billing records and logs are retained for the periods in the Privacy Policy.

Where the Data Processing Agreement applies, its return and deletion terms prevail over this clause.

We aim to keep the Service available and working well, but we do not guarantee that it will be uninterrupted, timely or error-free. Planned maintenance, AI Provider outages and events beyond our reasonable control may affect availability. Any service-level commitment applies only if it is stated in an Order Form.

Each party warrants that it has the power to enter into these Terms. StratVeda warrants that it will provide the Service with reasonable skill and care and substantially as described in its documentation.

Except as expressly stated in these Terms and to the maximum extent permitted by law, the Service and Output are provided as is and as available, and StratVeda disclaims all other warranties, conditions and representations, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, accuracy, completeness and non-infringement of Output.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence.

Subject to clause 16.1, neither party is liable to the other for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, business, goodwill, anticipated savings or data (other than our obligation to restore data from available backups where loss is caused by our breach), however arising.

Subject to clause 16.1, StratVeda is not liable for any decision you make or action you take, or refrain from taking, in reliance on Output, or for the consequences of such decisions.

Subject to clause 16.1, StratVeda's total aggregate liability arising out of or in connection with these Terms in any 12-month period is limited to the greater of (a) the Fees paid by you for the Service in the 12 months before the event giving rise to the claim and (b) ₹10,000 (or US$120 for customers billed in US dollars). During a Free Trial no Fees are payable, and StratVeda's liability is limited to ₹10,000 (or US$120 for customers outside India).

The limits in this clause do not apply to your payment obligations, your indemnity under clause 17, or a party's liability for breach of clause 11 (Confidentiality) arising from wilful misconduct. Any separate liability terms in the Data Processing Agreement or an Order Form apply as stated there.

You will defend, indemnify and hold harmless StratVeda and its officers and employees against third-party claims, and the resulting losses, damages, fines and reasonable legal costs, arising from (a) Customer Content, including any claim that it infringes rights or was processed without a required notice, consent or lawful basis, (b) your or your Authorised Users' breach of these Terms or the Acceptable Use Policy, or (c) decisions or actions you take using Output.

StratVeda will defend you against third-party claims that your authorised use of the Service (excluding Customer Content and Output) infringes that third party's intellectual property rights in India, and will pay damages finally awarded or agreed in settlement. If such a claim is made, we may modify the Service to be non-infringing, obtain a licence, or terminate the affected Service and refund prepaid Fees for the remaining period. This indemnity does not apply to claims caused by your modification or misuse of the Service or by combination with items we did not supply.

The indemnified party must notify the indemnifying party promptly of the claim, allow it to control the defence and settlement (provided no settlement imposes liability or admission on the indemnified party without consent), and give reasonable cooperation at the indemnifying party's cost. This clause states each party's entire liability and exclusive remedy for third-party claims of the kinds described.

These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of India.

Before starting proceedings, the parties will try to resolve any dispute in good faith for 30 days from written notice of the dispute, including by escalation to a senior representative of each party. This does not prevent either party from seeking urgent interim relief.

Subject to clause 18.2, any dispute that is not resolved within the good-faith period will be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by agreement of the parties or, failing agreement, in accordance with that Act. The seat and venue of arbitration will be Pune, Maharashtra, India, and the proceedings will be conducted in English. The award will be final and binding on the parties. Subject to this clause, the courts at Pune have exclusive jurisdiction over matters relating to the arbitration.

The Service is offered and marketed primarily to businesses in India. If you access it from outside India, you do so on your own initiative and are responsible for complying with the laws that apply to you. If you are located in the United Kingdom or the European Union and mandatory local law gives you rights or a forum that cannot be excluded by contract, those rights are not affected.

We may update these Terms to reflect changes to the Service, the law or our business. We will publish the updated Terms with a new version number and effective date.

For material changes, we will notify you by email or in the Service at least 15 days before they take effect. Changes required by law or for security reasons may take effect sooner.

We may ask you to re-accept updated Terms in the Service. If you continue to use the Service after the effective date, or re-accept when asked, the updated Terms apply.

If you do not agree to a material change, you may cancel before it takes effect. If the change materially and adversely affects you during a period for which you have prepaid, you may request a pro-rata refund of Fees for the remainder of that period.

Changes to these Terms do not alter a signed Order Form or Data Processing Agreement unless the parties agree in writing.

If there is a conflict between documents, the following order of precedence applies, in descending order: (a) the Standard Contractual Clauses and UK Addendum, where incorporated into the Data Processing Agreement; (b) the Data Processing Agreement, for the processing of personal data on your behalf; (c) a signed Order Form or enterprise agreement, for the matters it expressly addresses; (d) these Terms; (e) the Acceptable Use Policy; and (f) the other Policies and documentation. A separate consulting, advisory or services agreement with StratVeda governs those services and is not amended or superseded by these Terms.

These Terms, together with the documents referred to in clause 20.1, are the entire agreement between the parties about the Service and supersede earlier agreements and representations about it. Purchase-order terms that you issue do not apply unless we agree to them in writing.

If any provision is held invalid or unenforceable, the rest of these Terms continue in effect, and the affected provision will be applied to the maximum extent permitted.

A failure or delay in exercising a right is not a waiver of it.

You may not assign or transfer these Terms without our prior written consent. We may assign them to an affiliate or to a successor in a merger, acquisition or sale of all or substantially all of the relevant business, on notice to you.

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including outages of third-party infrastructure, provided it uses reasonable efforts to mitigate the effect. This does not excuse payment obligations.

The parties are independent contractors. Nothing in these Terms creates a partnership, agency or employment relationship. No third party has rights to enforce these Terms.

We may identify you as a customer only with your prior consent.

You must comply with applicable export-control and sanctions laws in using the Service.

We may give you notices by email to the address associated with your Account or through the Service. You must give us notices by email to hello@stratvedatech.com, with a copy by post to our registered office for notices of breach, termination or legal proceedings.

Contact details for StratVeda: StratVeda Technologies Private Limited, Celesta Neo, Flat No. 104, Spine Road, near Chikhali, Haveli, Pune, Maharashtra 411062, India. Office: Office No. 106, Commerce Centre, Shivar Chowk, Pimple Saudagar, Pune, Maharashtra 411027, India. Email: hello@stratvedatech.com.

Grievance Officer: Shubham Hol, Chief Executive Officer, shubham.hol@stratvedatech.com. Complaints about the Service, content or the processing of personal data may be sent to the Grievance Officer. We will acknowledge a grievance promptly and aim to resolve it within 30 days of receipt, or within any shorter period required by law.